First, they misplace my medical charts from Vancouver. Then they question whether I actually brought them in when I said I did. They might as well have called me a liar. Not exactly the best way to start with a new doctor.
Then I have to do a 24hr urine collection for some lab work. I wait for almost an hour just to get a bottle in a paper bag. Then I drop off the bottle at the lab for analysis. A few days later I get a call from my doctor informing me the lab was unable to use the sample. I had dropped it off on a Friday and they didn't get around to testing it till Monday, and evidently it was not properly stored during that time. Excuse me?! Not only have they wasted my time, but they want me to go through the whole process again because they screwed up!
Really not impressed.
I don't usually like to make a fuss, who's going to listen or do anything about it? But I made it known I wasn't happy, in no uncertain terms. I am in no particular hurry to have my time wasted again, but I suppose I will eventually have to go and get those test done. I think the next time I drop off my sample, I will instruct them in the proper handling and storage of it.
That's two strikes now...I can't wait to see what will happen next.